Frequently Asked Questions

Visit the materials and maintenance section to find all the information you need.

Jobekcord is a technological fiber, similar to polypropylene, offering the comfort of cotton and very good weather resistance thanks to very low water retention.

To find out more about our materials, go to materials and care.

Do you have a hammock and don't know which stand is right for it?

Have a look at our page Which stand for which hammock?

If in doubt, contact us via the contact form or by email at contact@jobek.fr or by phone on 03.26.06.17.86.

In this case, we recommend that you refer to the assembly instructions and follow the steps carefully. If the problem persists, assemble the entire support without fully tightening the screws (this will give you a little flexibility), attach your hammock and then fully tighten the screws.

For a hammock suspended between two trees, our Rope Pro fixing kit is suitable for trees spaced 3 to 7 meters apart.

For a hammock on a stand, it depends on the size of the stand selected.

Please refer to the product data sheets in question to see the dimensions of your support to check if it fits your space.

Yes, all personal data collected is secure and compliant with the RGPD (General Data Protection Regulation).

Go to your account icon and click on "My personal data".

Here you can obtain all your personal data in PDF or CSV format.

The personal information we collect is used solely to fulfill your order.

None of this data is sold or distributed in the public domain and can only be consulted by the order management and delivery departments.

You can ask our team to delete all your personal data at any time.

In the "Account" tab, click on "Information" to change your personal details. Once you've clicked "Save", your information will be changed.

To change your address, click on "Addresses" in your account tab. Here you'll be able to change your address as well as create a new one.

If you are logged in to your account and wish to change your password, go to the "My account" tab and click on "Information". Here, simply retype a new password in the two boxes provided and save.

If you are not logged in to your account, click on "Forgot your password?" and enter your e-mail address. You will then receive a temporary link to reset your password.

To cancel a validated order, please contact us directly via the contact form with the subject Customer Service.

To modify an order already validated, please contact us directly via the contact form with the Customer Service subject.

Once the order has been cancelled, the full amount will be refunded within 14 days.

Go to "My Account" then "Order History and Details" (link also available in your order confirmation e-mail). Click on "Details" on the line of the order you wish to track. On this page, you can see the different stages of your order and track its progress.

Once your order has been confirmed, please allow 2 to 5 working days.

Deliveries are free of charge for all orders within mainland France (excluding Corsica, islands and French overseas departments and territories).

They include the cost of processing and preparing your order, as well as shipping costs.

They are calculated according to the weight of your order and vary according to the country of dispatch (please consult our General Sales Conditions for more information).

When validating your basket, you can click on "add a delivery address" to add an address or select another delivery address.

We invite you to contact our customer service via our contact form. We will process your request as quickly as possible.

To return a product, please contact us via the contact form before making any return.

Refunds or exchanges will only be made once the parcel has been received and checked by our team.

Packages must be returned in their original packaging and in the same condition as when received.

If a product arrives incomplete or damaged and cannot be resold, it will not be refunded or replaced.

In the case of an after-sales service request validated by Jobek, we will cover the cost of returns.

Conversely, if you have changed your mind and wish to return a product, we charge a flat-rate fee for preparing and shipping the order (please refer to our General Terms and Conditions for more details).

Payment is made by credit card: Carte Bleue, Visa and Visa Electron and Mastercard.

As with all credit card payments, your order is debited immediately.

No, all orders placed on the Jobek.fr website must be paid for in full when the order is placed.

To view an invoice, go to the "My account" tab and click on "Order history and details". From here, you can view all the orders you have placed. Once payment for your order has been accepted, a PDF icon will be available on the order line in question; click on it to start downloading your PDF invoice.

All our hammocks and suspension kits are guaranteed for 5 years, and our supports and sets for 2 years from the date of invoice. It covers all defects and hidden faults.

For each claim, you must send us a photo and the product invoice showing the date of purchase.

Go to the product in question and click on the assembly instructions link to download it.

If you have a problem with a product still under warranty, please contact us using the contact form and follow the after-sales procedure.